Return policy

Return & Refund Policy 

Last Updated: August 6, 2026

At Petdarise, we want you and your pet to be completely happy with every purchase. If for any reason you are not fully satisfied with your product, we are here to help.

Eligibility for Returns

  • 30-Day Return Window: You may return most products within 30 days from the date of purchase.

  • Unused and Original Condition: Products must be returned in their original, unused condition, with all tags and packaging intact.

  • Proof of Purchase: An order number or receipt is required for all returns.

Non-Returnable Items: For hygiene and safety reasons, certain products may not be eligible for return, including but not limited to pet waste bags, cat litter, and other consumable items. These exclusions will be clearly noted on the individual product page.

How to Initiate a Return

To start a return, please contact our customer support team at darisemedia@outlook.com. Our team will guide you through the process.

Please have the following information ready when you reach out:

  • Order number

  • Product name(s) you wish to return

  • Reason for return

Return Process

  1. Approval: Once your return request is reviewed and approved, we will provide you with the return address and instructions.

  2. Pack and Ship: Carefully pack the product in its original packaging and send it to the provided address. We recommend using a trackable shipping method to ensure your return is delivered safely.

  3. Inspection and Refund: Upon receiving your return, our team will inspect the item to confirm it meets our eligibility criteria. If approved, we will process your refund to the original payment method within a reasonable timeframe.

Refund Policy

  • Refunds include the cost of the returned product and any applicable taxes.

  • Original shipping fees are non-refundable.

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

  • The actual refund arrival time depends on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at darisemedia@outlook.com with photos of the product and packaging. We will resolve the issue promptly at no additional cost to you.

Questions or Assistance

If you have any questions about our return policy or need help with a return, don't hesitate to reach out:

  • Email: darisemedia@outlook.com

  • Brand: Petdarise

Thank you for shopping with us!